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SM Shipping & Delivery Options

How are SM’s shipping costs calculated?

SM will ALWAYS provide FREE shipping for all our products, Worldwide! This will be a safe but low cost method to get the item to you.

Sometimes, when the product is needed urgently, the weight and package size are determining factors so every product will have a different shipping fee calculations.

Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping options bear different charges so it’s best to check and compare which is most suitable for your needs at when checking out on SM.

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 240 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages for paid shipping options?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our Brazil warehouse are shipped through EMS.

Do you ship worldwide?

Yes. We provide free shipping to over 240 countries around the world. However, there are some very few locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How long does shipping take?

Shipping time varies by location. These are our estimates for the paid shipping options:

Location* Estimated Shipping Time
United States10 – 25 Business days
Canada, Europe10 – 25 Business days
Australia, New Zealand10 – 25 Business days
Central & South America15 – 30 Business days
Asia10 – 25 Business days
Africa15 – 45 Business days
* This doesn’t include our 2 to 5 days processing time

Do you provide tracking information for the paid shipping options?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

FREE SHIPPING

For Free Shipping, we select the lowest cost but safest method to ship. Delivery time for this method is hard to gauge as it has known to take anywhere from as short as 2 weeks to as long as 12 weeks for you to receive your item. It is rarely tracked but does have a success rate of 95%. Fret not, read our buyer testimonies here based on what our Happy SM customers have to say.

SHIPPING TO OVER 240 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but this may not extend to the free shipping option. Often, it is not available since it is a low cost service.

For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. This is an effort on our part to get your items to you as quickly as we possibly can.

If you have any other questions, please contact us and we will do our best to help you out.

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