SM will ALWAYS provide FREE shipping for all our products, Worldwide! This will be a safe but low cost method to get the item to you.
Sometimes, when the product is needed urgently, the weight and package size are determining factors so every product will have a different shipping fee calculations.
Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping options bear different charges so it’s best to check and compare which is most suitable for your needs at when checking out on SM.
We are proud to offer international shipping services that currently operate in over 240 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our Brazil warehouse are shipped through EMS.
Yes. We provide free shipping to over 240 countries around the world. However, there are some very few locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
Shipping time varies by location. These are our estimates for the paid shipping options:
| Location | * Estimated Shipping Time |
|---|---|
| United States | 10 - 25 Business days |
| Canada, Europe | 10 - 25 Business days |
| Australia, New Zealand | 10 - 25 Business days |
| Central & South America | 15 - 30 Business days |
| Asia | 10 - 25 Business days |
| Africa | 15 - 45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
FREE SHIPPING
For Free Shipping, we select the lowest cost but safest method to ship. Delivery time for this method is hard to gauge as it has known to take anywhere from as short as 2 weeks to as long as 12 weeks for you to receive your item. It is rarely tracked but does have a success rate of 95%. Fret not, read our buyer testimonies here based on what our Happy SM customers have to say.
SHIPPING TO OVER 240 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but this may not extend to the free shipping option. Often, it is not available since it is a low cost service.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. This is an effort on our part to get your items to you as quickly as we possibly can.
If you have any other questions, please contact us and we will do our best to help you out.
SM Payment MethodsWhat Payment Gateway does SM use?
A payment gateway is a service provided by an e-commerce application service provider that authorizes credit card or direct payments processing for e-businesses, online retailers, bricks and clicks, or traditional brick and mortar. Payment gateways are often provided by banks to its customers, but can also be provided by a specialised financial service provider as a separate service, such as a payment service provider.
Payment gateways facilitate a payment transaction by the transfer of information between a payment portal (such as a website, mobile phone or even interactive voice response service) and the frontend processor or acquiring bank.
What makes the SM Payment Gateway Secure for online transactions?
PCI-DSS Compliance:
First of all, the SM payment gateway doesn't store your information as it stands. The best payment gateways are PCI-DSS consistent like ours. The PCI Security Standards Council is a worldwide association that sets consistence rules for overseeing cardholder information for all online payment frameworks. PCI-DSS is presently the worldwide standard for online security. What this implies for you is that your online exchanges are encoded to guarantee there is no information capture attempt.
Transaction through SSL/TLS Encryption:
About encryption, information security starts the second you land on SM. A payment gateway utilizes the most elevated confirmation SSL authentication, which permits TLS encryption of your information. This is a ton of language, however in less difficult words, you can simply take a gander at the URL in your program. A lock icon or 'https://' convention implies that the site you are on is secure.
Most OMG businesses including SM work with secure, encrypted payment gateways to guarantee that your information isn't undermined. You can also reconfirm if SM or the specific payment gateway page is secure or not by searching for the 'https://' in the URL, however to also see how payment gateways guarantee security, let's look at tokenization.
SM Tokenization to prevent data theft:
You enter your 16-digit card number into SM's payment gateway's interface. What our payment gateway does is that it replaces this 16-digit number with a solitary token. This "token" is a one of a kind arrangement of characters that supplant your unique card number. This enables the payment to be prepared without uncovering your delicate subtleties. Tokens are relegated haphazardly, which makes it amazingly difficult to figure out the genuine card number from the token!
Which Payment Methods are accepted at SM?
We use the most trusted and accepted payment gateways that are widely used all over the world for e-commerce businesses. Your security is our first priority so we use a trusted SSL Certificate on our site which ensures the safety of you data interchange on our website. Payment gateways we use are listed below.
Visa
Master
American Express
Discover
Union Pay
Debit Cards
Cash through PayPal
Online payments
All you need to send cash to family or companions is the email address of the beneficiary. By enrolling your charge card or financial balance with your PayPal account you can send installments utilizing the alternative Send and Request Money. The cash will be credited to the beneficiary's record and would then be able to be moved to a financial balance, or used to make an installment. In the event that you shop on the web and see the PayPal logo on the trader's site, it implies you can pay utilizing PayPal. Simply select PayPal at the checkout. You will be approached to sign in to your record and affirm the installment. Your budgetary data will never be noticeable to merchants or online shops.
Fees
Opening a PayPal account is free. You can choose to create an account or purchase as a guest on SM!
About SM's Return PolicyAll orders can be cancelled anytime unless they have already been shipped. If your order has been paid and you need to change or cancel it, try to contact us as quickly as you can or within 2 hours. Contact Us here: /contact-us/. Once the packaging and shipping process has started, it can no longer be cancelled.
Your Satisfaction is our #1 Priority. Therefore, you can request a refund or reshipment for ANY ordered product if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. The guaranteed period is reflected in the shipping option you selected. You can ask for a refund through message with the details on our Contact Us page. Do include your order number.
SEA-Malls’ return policy spans 30 days. This means, if 30 days have gone by since your purchase, we would not be able to offer a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Read all the details of our return policy here; /about-sm-return-policy/.
To complete your return, we do not require a receipt or proof of purchase. However, please, do not send your purchase back to our warehouse or the manufacturer until we have requested for you to do so.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please write to Professor Owl. Use the 'Send Message' button on the SEA-Malls Contact us page.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please write to Professor Owl. Use the 'Send Message' button on the SEA-Malls Contact us page.
To return your product, please write to Professor Owl. Use the 'Send Message' button on the SEA-Malls Contact us page. You will then receive further instructions on the return and when the Professor will send you a new one.
Unfortunately, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over S$20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Fret not, read our buyer testimonies here based on what our Happy SM customers have to say.A few reasons why buy from SM:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 240 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
All our terms and policies are available at the footer of all our pages.
Gorgeous!
Perfect
Very nice thank you
The dress is excellent, I already order the second. Flowing when walking, smoothly falls down the transitions on the body smooth, very, very well sewn. Delivery is fast.
The dress is neatly sewn, the fabric is good, corresponds to the size! I recommend!
The dress is very beautiful, the description and size mesh match. I wear the Russian size 50. At the waist back to back, but I do not interfere with and lose weight. I had to sew a little decollete, because very deep, you can see the underwear. The length with my height is 162 in the floor, the sleeves are of normal length. With the store did not communicate, focused on reviews. Delivery of a month and a half.
Excellent dress, lining all over the dress, Super
This is the cute and well sewn.
The order is very satisfied, the size grid corresponds. My size is 48, I ordered L, it came perfectly. Thanks to the store. My score is 5.
I'm delighted with the dress. Received very quickly and the right size.
The quality is excellent, the size L is suitable for 46-48 Ross size.
Great dress, normally My size is 40, and it a bit large, but not too much. I am very satisfied, well sewed
Dress Chic!
Beautiful size suitable
Dress-Fire!!! It's just amazing, quality-heavy chiffon, sewing, stitches-all at the highest level, side with a zipper. On my (og-91, ot-74, ob-95, height 170) ordered m-the village is perfect, the length of the ankle, the sleeves are true to the brush do not reach 5 cm, but they on the elastic can be slightly raised, this moment in my dress did not disappoint at all. I advise and again I advise!!!! Shipping 3 weeks, track tracked.
The dress is very beautiful, it came quickly.
Stunning dress, Super
Everything is fine. I liked the dress!!
Conform to the description too top top top I recommend without hesitation
Very good product. Too bad I'm a little small.
Fully corresponds to the description and photo. Everything, as always, is good for this store.
Perfect dress, as if sewed on me! My parameters are 102-85-107 cm, height 167 dress size XL village is wonderful? Delivery is fast. At first, however, a week was not sent, because of the holidays and quarantine, but then the parcel reached 10 days to Volgograd.
Beautiful dress, good quality, not tried yet, very long attention, not communicated with the store, arrives relatively quickly
Great dress!
Beautiful as in the picture
I took M, a little small in the waist (cm 15 should be in the minus), but the length and fabric is good
The dress fully corresponds to the description thanks for the quality goods
The dress is good. Corresponds to the description and picture. Sorry wide in the waist will have to suture.
same as pic
Excellent dress, corresponds to the size grid of the store. On Russ 46 took M. Perfectly village in size. The fabric does not stretch, but the chest 80D came in. On the growth of 175 is not "in the floor", but not short. For a long time I wanted to buy this dress and do not regret it. The photo is full, so I do not see the point to spread, maybe later when the accessories ordered specifically for this dress come.
It is a really nice and quality made dress. The only problem was the big delay to the delivery.
Very fast shipping. I ordered January 9, and on January 26 already received. sea-malls.com standard free shipping, Ukraine via new mail. The dress is chic. I order clothes for the first time on sea-malls.com. Very worried whether the size is suitable. I took XXL. This dress is already my love. It's gorgeous. I have a small chest and wide hips, so the dress of this style is mine. With lush breasts will be little. I have parameters chest 110 cm, waist 100-102 cm, hips 122-124. Now I know where I will buy dresses! Thanks to the store. I advise the goods and shop.
Dress, as in the picture. Naked synthetics. The size is slightly larger than the claimed. At my height 156 long. But it's expected.
Good material